There are various types of scams in operation and here
are a few examples to be aware of - you may already have
experienced one or more of these:
(relating to a recent bill or payment)
Fraudsters continue to circulate malicious emails on a
substantial scale. These emails have a financial theme
in the title, e.g. 'Remittance Advice', 'Monthly Invoice
and Report', 'Payment Advice' or 'Payroll Report'.
• The originating address is that of a fictitious
company or alternatively, a real but obscure company
whose details have been hijacked.
• These emails contain either attachments or hyperlinks.
If you open the attachments or click on the links, then
your PC may become infected with a virus.
• Recent examples have featured malicious Word and Excel
attachments. When opened, the files attempt to execute
macros which will download a virus to your PC.
• Once infected, criminals can take control of your
browser and use sophisticated tactics to trick you into
disclosing PINs, passwords and if you use on-line
banking the smartcard challenge & response codes they
need to defraud you.
2. OP FARDEL:
potential victim gets a phone call. The fraudster
pretends to be a police officer (says they are
investigating a fraud on their bank account and have
made an arrest) or they might claim to be from the
victim’s bank (they say they are investigating fraud
relating to the account).
Action to take if you get a call:
Be suspicious. End the call. NEVER give your PIN,
security or bank details to anyone over the phone.
• WAIT at least five minutes before attempting to make
another call to ensure you’re not reconnected to the
offender.Use a different phone e.g. a mobile phone or a
neighbour’s phone. If that is not possible then phone a
known friend that you will recognise to test the phone
to confirm you aren’t still unwittingly connected to the
• NEVER give your bank account details or PIN number
over the phone.
• NEVER withdraw money and send it to anyone via a
courier, taxi or by any other means.
• NEVER send your bank cards to anyone via courier, taxi
or by any other means.
• NEITHER the police nor your bank will EVER ask for
How can you help stop this devastating crime?
Pass it on - share this information with your
relatives and friends (older generation are more
vulnerable and are targeted possibly due to the belief
they have more available funds).
Report any calls you believe are suspicious (the
non-emergency number is 101). It may be possible to
trace where the calls are originating from and build the
intelligence picture to apprehend and prosecute
offenders. Don’t forget - wait at least five minutes
before calling police or use a different phone e.g. a
mobile or neighbour’s phone.
• You wouldn't give your information to a stranger
face-to-face, don't do it over the phone!
|3. 419 SCAMS:
scams are a type of fraud and one of the most common
types of confidence trick.
• The scam typically involves promising the victim a
significant share of a large sum of money, due to the
death of a foreign banker or similar in which the sum of
many millions of $/£s have come to light which the
fraudster will try to involve you in recovering this
money by using your bank account - NOT TRUE!
• This usually requires a small up-front payment to
obtain. If a victim makes the payment, the fraudster
either invents a series of further fees for the victim,
or simply disappears.
• There are many variations on this type of scam,
including advance-fee fraud, Fifo's Fraud, Spanish
Prisoner Scam, the black money scam, and the
• The number "419" refers to the article of the Nigerian
Criminal Code dealing with fraud. The scam has been used
with fax and traditional mail, and is now used with the
• Online versions of the scam originate primarily in the
United States, the United Kingdom and Nigeria, with
Ivory Coast, Togo, South Africa, the Netherlands and
Spain also having high incidences of such fraud.
4. CALLS ABOUT YOUR COMPUTER:
Avoid tech support phone scams ~
HANG UP QUICKLY!!!
Cybercriminals don't just send fraudulent email messages
and set up fake websites. They might also call you on
the telephone and claim to be from Microsoft or Windows!
They might offer to help solve your computer problems or
sell you a software license. Once they have access to
your computer, they can do the following:
• Trick you into installing malicious software that
could capture sensitive data, such as online banking
user names and passwords. They might also then charge
you to remove this software.
• Take control of your computer remotely and adjust
settings to leave your computer vulnerable.
• Request credit card information so they can bill you
for phony services.
• Direct you to fraudulent websites and ask you to enter
credit card and other personal or financial information
• Neither Microsoft nor their partners make unsolicited
phone calls (also known as cold calls) to charge you for
computer security or software fixes.
Telephone tech support scams: What you need to
• Cybercriminals often use publicly available phone
directories so they might know your name and other
personal information when they call you. They might even
guess what operating system you're using.
• Once they've gained your trust, they might ask for
your user name and password or ask you to go to a
website to install software that will let them access
your computer to fix it. Once you do this, your computer
and your personal information is vulnerable.
• Do not trust unsolicited calls.
• Do not provide any personal information.
Here are some of the organizations that
cybercriminals claim to be from:
• Your Broadband provider (i.e. BT, TalkTalk,
• Windows Helpdesk
• Windows Service Center
• Microsoft Tech Support
• Microsoft Support
• Windows Technical Department Support Group
• Microsoft Research and Development Team (Microsoft R &
If someone phones you claiming to be from
Microsoft or Windows:
• HANG UP!
• Do not purchase any software or services.
• Never give control of your computer to a third party
unless you can confirm that it is a legitimate
representative of a computer support team with whom you
are already a customer.
• Never provide your credit card or financial
information to someone claiming to be from Microsoft
• If you think that you might have downloaded malware
from a phone tech support scam website or allowed a
cybercriminal to access your computer, take these steps:
• Change your computer's password, change the password
on your main email account, and change the password for
any financial accounts, especially your bank and credit
• Scan your computer with the Microsoft Safety Scanner
to find out if you have malware installed on your
• Install Microsoft Security Essentials. (Microsoft
Security Essentials is a free program. If someone calls
you to install this product and then charge you for it,
this is also a scam.)
• There are other FREE software packages that will give
equally good protection.
Will Microsoft ever call me?
There are rare occasions when Microsoft will
work to resolve important issues. You will
a legitimate call from Microsoft or their partners to
charge you for computer fixes.
think you have been the victim of any of the above scams
then call us
01288 357940 - we will check your computer for
hidden or malicious software.
also advise about security software to help prevent SPAM
attacks or help you remove PUPs (Potentially Unwanted
find nothing wrong then at least we have given you some
peace of mind!